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Services

Remote IT support

Some issues can be diagnosed or resolved without a visit. Tell us what is happening first; we can discuss whether remote help fits the problem.

When remote help may fit

Software questions, account settings and some troubleshooting can often start with a conversation or screen-sharing session.

When a visit may make more sense

A device that will not start, a physical connection problem or a situation requiring hands-on work may need an on-site visit.

Before a remote session

  • Describe the device and issue in the request form.
  • Keep the device connected and available if possible.
  • Never accept an unexpected remote-access request from someone claiming to be us.

Your service-request information

We ask for your contact details, the type of help you need and a description of the issue so Drusus Technologies can respond to your request.

Requests are processed by Cloudflare and sent to [email protected] through Resend. A receipt may be sent to your email address. When backup storage is configured, a copy of the request is kept in Cloudflare KV for up to 30 days. Cloudflare Turnstile helps check for automated submissions.

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For questions about information you have submitted, contact [email protected].